Responsible Gaming

Our Commitment

Helios & Corvus Global N.V. (truefortune-uk.uk) regards gambling as a form of entertainment that should be enjoyed responsibly and within personal means. It should never be treated as a way to earn money or to solve financial difficulties.

Gambling is intended for adults only. Anyone under the age of 18 is not permitted to gamble, to open an account at a gambling operator or to use gambling services in any form. Adults are encouraged to keep an eye on their own gambling habits and to avoid gambling when under pressure, in low spirits or under the influence of alcohol.

We support informed choices and encourage players to make use of the protective tools offered by licensed casinos and national schemes.

Risk Indicators

Gambling can become a problem gradually and without being noticed. The following signs may indicate that gambling is no longer under control:

Spending more money or time on gambling than originally planned.
Gambling with money needed for essential expenses such as rent, bills or food.
Chasing losses by placing further bets in an attempt to win back money already lost.
Borrowing money, selling possessions or using credit to fund gambling.
Feeling restless, irritable or anxious when trying to cut down or stop.
Neglecting work, family or social commitments, or hiding the extent of gambling from others.

If one or more of these signs apply to you, consider taking a break and seeking support.

Account Restriction

Players who feel that they need a break from gambling can choose self-exclusion. Licensed casinos offer this tool, and it allows a player to exclude themselves either for a fixed period or indefinitely. While an exclusion is in force, the player cannot gamble with the operator concerned, and marketing messages should no longer be sent.

Self-exclusion is also available through national schemes. In the United Kingdom, the national self-exclusion register is GAMSTOP (gamstop.co.uk). Registering with GAMSTOP blocks the player at all licensed operators at once, so there is no need to contact each operator separately.

Keep in mind that True Fortune Casino is not a GAMSTOP member: it operates under a licence from Curaçao, so the register does not apply here. A self-exclusion or cool-off period on this site is set up via customer support.

Players are advised to consider the following points before choosing self-exclusion:

Decide on a period that suits your circumstances, or choose an indefinite exclusion if you wish to stop completely.
Remember that an exclusion is a serious step and may not be reversible before the chosen period has ended.
Consider removing gambling applications from your devices and using software that blocks gambling websites.

Gaming Limits

Licensed casinos offer players a range of tools for keeping gambling within manageable bounds. Players are encouraged to set these limits before they begin to play and to review them regularly:

Deposit limits: a cap on the amount a player can pay in over a day, week or month.
Loss limits: a cap on the amount a player can lose over a chosen period.
Time limits: a cap on the total time a player spends gambling over a chosen period.
Session limits: a cap on the length of a single period of play.
Reality checks: regular on-screen reminders showing how long a player has been playing, so that they can decide whether to continue.

Limits should be set at a level the player can comfortably afford. Lowering a limit normally takes effect straight away, whereas raising one usually involves a waiting period.

Support Resources

Anyone who is concerned about their own gambling, or that of someone close to them, can seek free and confidential advice. In the United Kingdom, support is available from:

GamCare - National Gambling Helpline 0808 8020 133 (gamcare.org.uk)

Anonymous self-help groups for people affected by gambling also exist, where members share their experiences and support one another in a confidential setting. Speaking to a doctor, a trusted friend or a family member can also be a valuable first step.

Get in Touch

Responsible gaming inquiries: [email protected]